At Love & Piste we want to make online ordering as simple as possible, and we are here to help when things do not go quite right. Please review the list of topics below if you are experiencing difficulties.
Use the 'Search' facility located at the top of each page. If you still cannot find what you are looking for please contact us.
This means the item is out of stock in that size and colour. Try selecting a different size or colour, or contact us to find out when the item will become available in your desired size and colour combination.
This means the item is not available in that size and colour. Try selecting a different size or colour combination.
Unfortunately we only deliver to mainland UK at this time.
To view the contents of your basket select the View Basket link at the top of each page. Within the basket page select the 'Qty' dropdown next to the product you want to remove and choose '0' (zero).
We accept the following credit and debit cards:
At this time we do not accept payments via PayPal or NoChex.
We aim to process orders within 3-4 working days. Orders placed on a Friday, Saturday or Sunday will be processed on the following Monday. Please take into account we close for holidays such as Christmas, Easter and all Public Bank Holidays.
Orders are normally processed within 3-4 working days and dispatched via courier, Parcel Post or Royal Mail. Most orders will be delivered to your door within 7 to 10 working days, but please allow up to 28 days for delivery.
Please note - during the lead up to, and just after holiday periods, mail traffic inevitably slows down or is delayed so bear this in mind if you are placing an order just before Christmas, Easter or a Public Bank Holiday.
The most common reasons for late delivery are:
If you are concerned about a late delivery, please contact us.
Keep all the packaging materials. If the package was severely damaged in transit you should inform the courier company or postal service immediately. You should also contact us so that we can help arrange a replacement.
Please contact us for further assistance.
At Love & Piste we want you to be delighted with your order, so if you are unhappy with your goods for any reason you can return them within 7 days of receipt for a replacement or a full refund. Goods must be in the same condition as when despatched.
Any refunds will be made within 30 days of cancellation/receipt of returned goods. We will also refund any costs incurred in returning the goods if the return is a result of our error we made in fulfilling your order, or the goods are faulty. This does not affect your statutory rights.
To make a return please re-pack the item(s) together with the original invoice and a covering letter explaining the reason for the return. Please wrap all items securely. We recommend using a recorded delivery service since Love & Piste cannot be held responsible for returns which are lost or damaged in transit.